A Supreme Court Bench headed by Justice Kurian Joseph asked the Telecos to not to exceed the call drops limit over 2% and no penalty will be levied on them until they don’t cross this threshold.
The TRAI regulation
It has been mandated the Telecos to pay subscribers Re 1 for every call drop they experience on their network, subject to a cap of three call drops a day, starting from January 1, 2016.
- The call drops are beyond the control of the service providers and happen due to a host of external consideration not attributable to them.
- In fact, 36% of the call drops were consumer related.
- A TRAI study hardly blames service providers with just about 7 per cent liability for “abnormal network response”, whereas over 50 per cent faults are due to radio waves’ failure.
Possible Reasons for Call Drops:
- Mobile phones from the grey market are largely responsible for call drops and service providers have no control over this
- Paucity of airwaves (spectrum)
- Large number of service providers and consumers
- Damage to underground optical fibre lines due to digging