The Government of India on February 21, 2015 launched a new portal(website) known as ‘Madad’. This website will provide a platform for Indian citizens living abroad to file consular grievances online. This concept will introduce transparency, clarity and a high degree of accountability in the process of grievance redressal.
The portal ‘Madad’ was launched at the Ministry of External Affairs or MEA headquarters in Delhi by External Affairs Minister Sushma Swaraj, who said the grievance monitoring facility would enhance “accessibility” for people and fix greater “accountability and responsibility” on officials.
The primary objective of this portal is to completely transform the linear process adopted to post grievances from the originator of the grievance to the concerned official. This will also reduce the time required for grievances to be sent from Delhi to our citizens living abroad and vice-versa.
- The logo and tagline for ‘Madad’ was selected through an online competition on www.mygov.in & Competition Price is “ 1 Lakh Rupees “
- The logo represents the image of two persons holding hands, side by side, forming, the letter ‘M’ of the ‘Madad’, written in blue, and the tagline is ‘Because You Are Us‘.