Chief Minister launched the Bihar Public Grievance Redressal Act enabling people to get their grievances redressed within a specific time period in the State.
Venue: Gandhi Maidan, Patna
Features:
- Great day in the field of Governance and Administrative reforms
- The Act has enabled people to get their issues redressed
- Officers/staff will have to listen to them and redress their grievances
Points delivered by Chief Minister:
- If the grievance cannot be redressed, then the complainant will get a letter quoting reasons for not getting the grievance redressed
- The complainant can file an appeal if he/she is not satisfied with the answer
- He wasconfident that the Act will be fully successful in the state
- It will be implemented in the whole of country once it is successful in Bihar
Events:
- Chief Minister unveiled the State Public Grievances Receiving Centre in Patna
- Inauguration of 139 Public Grievances Redressal Officer’s Offices
- Grievance receiving Centres in Various and Sub-Divisions
All these Public Grievances Redressal Officers have been given plentyof powers to get the people’s grievances redressed
Current Performance:
- Since April 2006, 2,77,249 applications were received in his 241 Janata Darbar meetings and 2,33,260 applications were disposed off.
- He was conducting the JanataDarbar Meetings for Ten years and he stated that People got the opportunity to be heard at Police stations, Block, Districts and State Headquarters
- There was no guarantee of their grievances being redressed
- Most of the grievances remained unresolved and that used to troublehis mind
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