On June 10, 2021, Federal Bank expanded its collaboration with Oracle and Infosys to provide improved customer experience through the Oracle CX (Customer Experience) platform.
Key points:
i.Under the collaboration an integrated Customer Relationship Management (CRM) solution across marketing, sales, customer service, and social listening will be created to improve Federal Bank’s operations and to deliver customer experiences across touchpoints.
ii.To achieve a ‘Single Source of Truth’, Federal Bank plans to launch a single application with a 360-degree view of the customer portfolio for its users. Oracle will co-innovate the application by partnering with the ecosystem of Infosys.
iii.The partnership will enable the bank to offer a more strategic, integrated platform with industry-aligned solutions that will result in richer experiences for its customers.
iv.Oracle CX, and Infosys Cobalt, a set of cloud offerings, will enable the bank to deploy new products quickly and to create an improved digital experience for customers.
Recent Related News:
Google Pay has announced the launch of Fi, a NeoBank for salaried millennials in partnership with Federal Bank.
About Federal Bank:
Establishment – April 23, 1931 (as Travancore Federal Bank Limited), changed to The Federal Bank Limited on December 2, 1949
Headquarters – Aluva, Kerala
Managing Director & CEO – Shyam Srinivasan
Tagline – Your Perfect Banking Partner
About Oracle:
Headquarters – Texas, United States
Chief Executive Officer – Safra A. Catz
About Infosys:
Headquarters – Bengaluru, Karnataka
CEO & MD – Salil Parekh
