SBI and its associate banks in Kerala have topped with maximum customer complaints filed with the Banking Ombudsman. Complaints against SBI and Associates and private banks showed increase of 14.5 per cent and 14.8 per cent respectively.
• Complaints filed by customers against SBI group is at 42.8 per cent followed by private sector banks at 26.4 per cent, nationalized banks at 23.5 per cent and foreign banks at one per cent.
Maximum numbers of complaints received were:
• State Bank of Travancore is 673.
• State Bank of India is 542.
• Canara Bank is 201 and Federal Bank is 197.
However, complaints per branch received were more in case of SBI compared to SBT.
• The complaints included those relating to failure to meet commitments, non-observance of fair practices code, complaints relating to delay in sanctioning various loans, charging of excess interest rates.
Out of the total complaints:
• 425 are card-related complaints
• 274 pertained to ATM/Debit cards complaints.
• Levy of charges without prior notice accounted for 7.4 per cent of the total complaints.
• During 2014-15, Banking Ombudsman’s office (OBO) received 3,024 complaints as against 2841 last year, recording a growth of 6.4 per cent.
• OBO received 3,158 complaints in 2015, including 134 complaints brought forward from the previous year. There were only 109 complaints pending on June 30, 2015.