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Railway Minister Suresh Prabhu launched NIVARAN portal for employees’ Grievances redressal

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Railway Minister proactively launched NIVARAN Portal, an online system for redressal of matters related to grievances of currently serving and former railway employees

Programme: NIVARAN portalNIVARAN_portal

Venue: Rail Bhawan

Launched by: Railways Minister Suresh Prabhu


  • Minister of State for Railways Manoj Sinha
  • Chairman, Railway Board K. Mital
  • Member Staff Railway Board Pradeep Kumar

Purpose: Providing online system for redressal of service related grievance of serving and former railway employees

Key Aspects:

  • In order to eliminate the strike against the various issues such as minimal pay hike as per 7th Pay Commission and Government announced the online grievance system to address serving and retired employee grievances
  • The Railway Ministry already launched an online portal for addressing public Grievances
  • Railways being the single enterprise with multiple numbers of employees in the country over 14 lakh employee serving and portal has been launched for addressing staff matters
  • Online system makes the employees to post their grievances and also monitor their performance

Future plans:

  • Extending the programme to add regional languages
  • To improve the system by collecting feedback and opinions from employees
  • Developed by: Centre for Railway Information Systems
  • Designs, develops, implements and maintains most of the important information systems of Indian Railways.
  • Established by: Ministry of Railways
  • Headquarters: New Delhi