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Piyush Goyal Launches Right to Repair Portal & New Premise of National Consumer Helpline

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Goyal launches right-to-repair portal, new premise of National Consumer HelplineOn the occasion of the National Consumer Day 2022 (24th December 2022), Piyush Goyal, Union Minister of Consumer Affairs, Food and Public Distribution,  launched new initiatives, including the right to repair portal, an NTH mobile app and also opened new premises of National Consumer Helpline centre in New Delhi.

  • A Memorandum of Understanding (MoU) was also signed between the Consumer Affairs Department and Indian Institute of Technology(IIT) (BHU), Varanasi, Uttar Pradesh  and launched a capacity building programme of consumer commissions.

Attendees – Minister of State (MoS) for Food and Consumer Affairs Sadhvi Niranjan Jyothi, Consumer Affairs Secretary Rohit Kumar Singh, National Consumer Disputes Redressal Commission (NCDRC) President R K Agrawal were also present at the event.

Key highlights:

i.Under Right to repair portal, Manufacturers will share the manual of product details with customers on the portal, so that they can either repair by self, by third parties, rather than depend on original manufacturers.

  • Initially, mobile phones, electronic, consumer durables, automobile and farming equipment will be covered.

ii.In July 2022, the Department of Consumer Affairs set up a committee to develop a comprehensive framework on the Right to Repair.

iii.Under the Consumer Protection law, a complaint must be disposed within 90 days of its filing and within 150 days wherever expert evidence is required to be taken.

About Ministry of Consumer Affairs, Food and Public Distribution:

Union Minister – Piyush Goyal
Minister of State (MoS) – Sadhvi Niranjan Jyoti, Ashwini Kumar Choubey