In a National e-Governance Service Delivery Assessment, the Ministry of Home Affairs (MHA) website is ranked first under the Central Ministries Portal.
- The Digital Police Portal is ranked number 2 under the Central Ministry Services Portal.
This was unveiled in the National e-Governance Service Delivery Assessment done by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with its knowledge partners, NASSCOM (National Association of Software and Services Companies) and KPMG in 2021.
This evaluation, which is conducted on a regular basis, aims to boost the efficiency with which the central government, the states, and the Union Territories (UTs) provide online services to the citizens.
Key Points:
i. The service portals and the portal of their Parent Ministry/Department were evaluated in this exercise.
ii.In regard to MHA, the Digital Police portalof the National Crime Records Bureau (NCRB), accessible at https://digitalpolice.gov.in/, was shortlisted for evaluation under the Services Portal.
iii. Accordingly, the MHA’s main website, https://www.mha.gov.in/, was shortlisted as the parent Ministry portal for evaluation.
iv.All government portals that were evaluated were divided into two main categories-
- States/UT/Central Ministry portal
- State/UT/ Central Ministry Services Portals.
Four Main Parameters of Assessment
- Accessibility
- Content Availability
- Ease of Use and Information Security
- Privacy for Central Ministry Portals
An additional three parameters were also used for the Central Ministry Services Portals: End Service Delivery, Integrated Service Delivery, and Status and Request Tracking.
About Ministry of Home Affairs (MHA):
Union Minister – Amit Shah (Gandhi Nagar Constituency, Gujarat)
Minister of State (MoS) – Nityanand Rai (Ujiarpur Constituency, Bihar); Ajay Kumar Mishra (Kheri Constituency, Uttar Pradesh); Nisith Pramanik (Coochbehar Constituency, West Bengal)
