Annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to ACI’s ‘ASQ Departure Survey’ and the ‘ASQ Arrivals Survey’. 34 key performance indicators under eight major categories were assessed during the survey & Indian Airports under the Airport Authority of India(AAI) have won many awards under Asia-Pacific region in “2019 Airport Service Quality (ASQ) awards”. The award is given by the Airports Council International (ACI).
KeyPoints:
i.The ACI-ASQ survey is conducted in 356 airports and the survey is monitored by AERA, NITI Aayog and MoCA.
ii.Indian airports have been chosen as the best in the Asia Pacific Region for its size and region, environment and ambience by size, customer service by size and infrastructure and facilitation by size.
2019 ASQ Departures Winners
In the ASQ Departure Survey, Indian Airports has won 19 Awards under 4 main categories in Asia-Pacific Region.They are as follows,
2019 Awards for Best Airport by Size and Region (Asia-Pacific):
| CATEGORY | AIRPORT NAME |
| Between 2 and 5 million passengers | Chandigarh International Airport (Chandigarh, India) Mangalore International Airport (Mangalore, India) Trivandrum International Airport (Thiruvananthapuram, India) |
| Between 5 and 15 million passengers | Chaudhary Charan Singh Airport (Lucknow, India) Cochin International Airport (Cochin, India) |
| Between 15 and 25 million passengers | Rajiv Gandhi International Airport (Hyderabad, India) |
| Between 25 and 40 million passengers | Kempegowda International Airport (Bangalore, India) |
| Over 40 million passengers | Chhatrapati Shivaji International Airport (Mumbai, India) Indira Gandhi International Airport (Delhi, India) |
2019 Awards for Best Environment and Ambience by Size (Asia-Pacific):
| CATEGORY | AIRPORT NAME |
| Between 2 and 5 million passengers | Chandigarh International Airport (Chandigarh, India) |
| Between 5 and 15 million passengers | Chaudhary Charan Singh Airport (Lucknow, India) |
| Between 15 and 25 million passengers | Rajiv Gandhi International Airport (Hyderabad, India) |
| Between 25 and 40 million passengers | Kempegowda International Airport (Bangalore, India) |
2019 Awards for Best Customer Service by Size(Asia-Pacific):
| CATEGORY | AIRPORT NAME |
| Between 2 and 5 million passengers | Chandigarh International Airport (Chandigarh, India) |
| Between 5 and 15 million passengers | Chaudhary Charan Singh Airport (Lucknow, India) |
| Between 25 and 40 million passengers | Kempegowda International Airport (Bangalore, India) |
2019 Awards for Best Infrastructure and Facilitation by Size(Asia-Pacific):
| CATEGORY | AIRPORT NAME |
| Between 2 and 5 million passengers | Chandigarh International Airport (Chandigarh, India) |
| Between 5 and 15 million passengers | Chaudhary Charan Singh Airport (Lucknow, India) |
| Between 25 and 40 million passengers | Kempegowda International Airport (Bangalore, India) |
2019 ASQ Arrivals Award
Kempegowda International Airport (Bangalore, India) was adjudged as the Best Airport.
About Airports Council International (ACI):
Director General -Angela Gittens
Head quarters -Montréal, Québec
