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DARPG releases NeSDA Way Forward Annual Report for 2023

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DARPG releases the Annual NeSDA Way Forward Report for 2023The Department of Administrative Reforms and Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances and Pensions has unveiled the National e-Governance Service Delivery Assessment (NeSDA) Way Forward Annual Report 2023.

  • The report showcases the substantial progress made by States, Union Territories (UTs) and seven sectors during 2023 in the mandatory e-Services and total e-Services under the NeSDA Framework.

NeSDA Framewrok:

DARPG formulated the NeSDA Framework to:

  • Analyse India’s e-governance journey;
  • Increase the number of e-services;
  • Increase the use of integrated/centralised portals; and
  • Collaborate with the Right to Service (RTS) Commission.

NeSDA Study:

i.DARPG conducts the NeSDA study biennially (every 2 years).

ii.2 NeSDA Reports (NeSDA 2019 & 2021) have been released, and the 3rd report (NeSDA 2023) is in the pipeline.

Highlights of 2023 Way Forward Annual Report:

i.DARPG organised 3 Regional Conferences on e-Governance in Bhopal (Madhya Pradesh), Mumbai (Maharashtra), and Guwahati (Assam), respectively.

ii.A total of 16,487 e-services were provided across States/UTs in December 2023, as against 11,614 in April 2023.

  • It has been achieved by persistent efforts of state/UT, DARPG monthly reviews, best practice sharing, and focused analysis.
  • Maximum e-services are provided in the Local Governance & Utility Services sector.

Saturation Level Up:

A saturation level of 76% of Mandatory e-services has been achieved by States/UTs i.e., 1,528 out of 2,016 (56*36 States/UTs), an increase from 69% under NeSDA 2021.

  • Jammu and Kashmir (J&K) provides the maximum (1117) number of e-Services, across States/UTs.
  • Tourism sector has achieved the highest saturation for provision of all mandatory e-services in 23 out of 36 States/UTs. This is followed by Environment and Labour & Employment sector in 20 out of 36 States/UTs.

Increase in Use of Unified/Centralized Portals:

One of the major objectives of the NeSDA Way Forward was the adoption of e-Service delivery via a Single Unified Portal by respective States/UTs.

  • J&K, Kerala, Assam, and Odisha provide 100% of their services through their identified Single Unified Service Delivery Portal i.e., e-UNNAT (Electronic -Unified Integrated Accessible Transparent), e-Sevanam, Sewa Setu, and Odisha One, respectively.

Promotion of Faceless Services:

i.DARPG has been disseminating the best practices across the States and UTs and attempting to promote faceless and suo-moto entitlement-based delivery of services.

ii.9 NeSDA Way Forward Monthly Reports were published between March to December 2023 to monitor the status of e-service delivery, across States/UTs.

  • Monthly reports in 2023 cover 7 sectors, featuring 40+ best practices.

Note:

  • Suo-moto delivery of services involves government independently providing e-services to citizens, without any explicit application or request.
  • Such services are provided to the entitled and eligible beneficiaries.

Collaboration with RTS Commission:

i.The DARPG has embarked on a collaborative initiative with the Chief Commissioners and Appellate Officers of RTS Act across various States/UTs.

ii.The collaboration aims to leverage the RTS framework and enhance e-service delivery nationwide in line with the NeSDA Way Forward.

Recent related News:

On 8 December 2023, the Department of Administrative Reforms and Public Grievances (DARPG) launched the web portal (www.nceg.gov.in) for the National Awards for e-Governance (NAeG) 2024

About Ministry of Personnel, Public Grievances and Pensions:
Union Minister– Narendra Modi  (Constituency: Varanasi, Uttar Pradesh)
Minister of State– Dr. Jitendra Singh (Constituency: Udhampur, Jammu and Kashmir)