Cancellation and Refund of Railway Tickets – New Rules

With effect from 12 November 2015, certain provisions of Railway Passengers (Cancellation of tickets and refund of fare) Rules have been amended and comprehensive Railway Passengers Rules 2015 have been notified through Gazette Notification G.S.R. 836(E). dated 4 November 2015.

  • The information was given by the Minister of State for Railways Shri Manoj Sinha in Rajya Sabha.

Cancellation and Refund of Railway Tickets – New RulesImportant changes made in Railway Passengers Rules:

  • Refund on cancellation of unused confirmed tickets.
  • If confirmed ticket is presented for cancellation upto 48 hours before the scheduled departure of the train, per passenger minimum cancellation charge is levied.
  • If confirmed ticket is presented for cancellation between 48 hours and upto 12 hours before the scheduled departure of the train, 25% cancellation charges is levied subject to minimum flat cancellation charge.
  • If confirmed ticket is presented for cancellation between 12 hours and upto 4 hours before the scheduled departure of the train irrespective of distance, 50% cancellation charge is levied subject to minimum flat cancellation charge.
  • Refund on confirmed ticket is granted only upto 4 hours before the scheduled departure of the train.

Refund on cancellation of unused RAC or Wait-listed tickets/Partially confirmed tickets
When RAC or Wait-listed ticket or Partially confirmed tickets is presented for cancellation, the refund of fare minus clerkage charge is made upto 30 minutes before the scheduled departure of the train.

  • No cancellation charge or clerkage charges is levied and full fare is refunded to all passengers holding confirmed, RAC and Wait-listed tickets if the journey is not undertaken due to late running of the train by more than three hours of scheduled departure of the train from the journey commencing station, subject to the condition that the ticket is surrendered prior to the actual departure of the train

Reservation charts are being prepared at least 4 hours in advance, which facilitates purchase of available berths till 30 minutes before departure of the train.