Bihar Chief Minister Nitish Kumar Launched Public Grievance Redressal Act

Chief Minister launched the Bihar Public Grievance Redressal Act enabling people to get their grievances redressed within a specific time period in the State.

Venue: Gandhi Maidan, Patna

Features:

• Great day in the field of Governance and Administrative reforms
• The Act has enabled people to get their issues redressed
• Officers/staff will have to listen to them and redress their grievances

Points delivered by Chief Minister:

• If the grievance cannot be redressed, then the complainant will get a letter quoting reasons for not getting the grievance redressed
• The complainant can file an appeal if he/she is not satisfied with the answer
• He wasconfident that the Act will be fully successful in the state
• It will be implemented in the whole of country once it is successful in Bihar

Events:

• Chief Minister unveiled the State Public Grievances Receiving Centre in Patna
• Inauguration of 139 Public Grievances Redressal Officer’s Offices
• Grievance receiving Centres in Various and Sub-Divisions

All these Public Grievances Redressal Officers have been given plentyof powers to get the people’s grievances redressed

Current Performance:

• Since April 2006, 2,77,249 applications were received in his 241 Janata Darbar meetings and 2,33,260 applications were disposed off.
• He was conducting the JanataDarbar Meetings for Ten years and he stated that People got the opportunity to be heard at Police stations, Block, Districts and State Headquarters
• There was no guarantee of their grievances being redressed
• Most of the grievances remained unresolved and that used to troublehis mind